StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Business Process Improvement - Essay Example

Cite this document
Summary
In order for the organization to achieve the most effective outcomes that will ensure its successful management, it is indeed significant for every business to review, analyze and re – design any process that is in need of improvement…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER96.3% of users find it useful
Business Process Improvement
Read Text Preview

Extract of sample "Business Process Improvement"

? Action Research Project: Business Process Improvement Outline Introduction Operations Management as a Discipline The Processes of Stakeholders Lean, Six Sigma and Operations Management Recommendations for Improvement Conclusion Introduction In order for the organization to achieve the most effective outcomes that will ensure its successful management, it is indeed significant for every business to review, analyze and re – design any process that is in need of improvement. This is basically what the concept of business process improvement (BPI) states. Harrington (1991) suggested that BPI concentrates more on doing the things right in order to best utilize the resources that will lead to the achievement of the desired outcome. According to Harrington (1991), this systemic approach works through the alignment of the business against with the strategic goals and purposes of the organization. On the one hand, one among the processes that can translate the success of business is through performance management of its human resource. Maximizing the resources, in particular, the human resource, in business aligned with the company’s goals will aid the organization for improvement. According to Daniels and Daniels (2004), performance management is the process of handling the critical elements of performance namely the behavior and results. Handling these elements will guarantee that the employees are meeting the agreed standards which bring about higher productivity and motivation. However, performance management has its very own shortcomings (Dooren, no date) which are lack of integration, decision challenges, lack of leadership support, incompetence, communication challenges, inspiration challenges, lack of monitoring, lack of evaluation, and implementation failure as identified by Saravanja (Regenesys, 2011). In this regard, this paper grasps the real need for improvement of implementation of performance management. Given this, this research mainly delves at strategically addressing the shortcomings of performance management, specifically, its implementation issues. In addressing the problem area of performance management, it points toward proposing a program to strategically improve the problem. Operations Management as a Discipline According to Samson and Singh (2008), operations management is an area of management which deals with the controlling, designing and re – designing its particular operations of business that is meant for creating goods and services. This field of management takes in the accountability of making sure that the organization is operating at its best in order to perform its most efficient functioning through utilizing only few needed resources. Moreover, this approach is made up of strategic design, organization, formation, preparation as well as implementing the tasks that can be bought long – term or short – term. In addition to that, such process is concerned with making the overall operations in business even more tightly interconnected than they have been previously. In this regard, the operations managers should act together with other managers within the organization to ensure a smooth business operation. The Processes of Stakeholders The stakeholders’ involvement in business processes is manifold. Meanwhile, the biggest part done by the stakeholders is their involvement in the decision making processes. This makes the stakeholders play an even increased major role in management. According to Yosie and Herbst (1998), those involved in stakeholder processes are also engaged in a wide array of problem solving options though such have its very own strengths and weaknesses. A specific definition of stakeholder does not exist but what is known is that they participate in advising committees, offering optional dispute answer, solving processes, negotiation of regulations, as well as making decisions (Yosie & Herbst, 1998). In this case, performance management is also part of the stakeholders’ processes. Performance management has become an integral part of the organization because it brings effectiveness of business through maximizing its human resource. With performance management, the most fundamental aim is to keep everyone in the organization aligned toward the same sets of objectives because this can offer the institution a higher possibility of attaining such goals (Aspect Software, Inc., 2012). Pollitt and Bouckaert (2004) suggested that there are many advantages that performance management contributes to business. According to Mark and Nayyar – Stone (2002), one of its chief benefits includes improvement in service quality and outcomes. Likewise, it improves resource allocation since it helps in justifying the budget or service cuts (Mark & Nayyar – Stone, 2002). For the individual employees, it makes the work environment more interesting and more satisfying too (Mark & Nayyar – Stone, 2002). Since it clarifies the scope of work as well as the roles expected from them, and offers self – insight as well as development opportunities, correspondingly, it improves the motivation as well as self – esteem of employees that assists them in advancing their performances (Daniels & Daniels, 2004). This is for the reason that it creates a performance – based culture that is aligned with the company’s objectives (Aspect Software, Inc., 2012). Lean, Six Sigma and Operations Management The concept of operations management, which can aid the improvement of business, has been discussed earlier. However, there are two other concepts that can be applied in improving the business. First is the lean thinking. The lean thinking principle basically aims to getting things done correctly to obtain the most impeccable and precise work flow and at the same time, reducing the waste (Krafcik, 1988). This strategy must always take into consideration that improvement can always be achieved. Second is the six sigma. Six sigma is a strategy of business management that works on attempting to enhancing the quality of process outputs through the identification and elimination of the origins of errors so that the inconsistency in business processes can be reduced (Snee, 1999). Such defect is identified if it plays a role in customer dissatisfaction. This specific strategy aims to offer an effective means to implement an effective business management strategy though ensuring that all the work processes are consistently functioning and also through comprehending that the existing variations are the vital elements to success (Snee, 2000). Basically, all these three, operations management, lean and six sigma, are ways to improve business processes to ensure that the business are performing at its best. Recommendations for Improvement In this evaluation, the problem area of managing the performance of the human resource can be combined solved with the applying the strategic approach of operations management, lean thinking as well as six sigma. All these three approaches can be applied in order to ensure the improvement of business. However, though all of these approaches can bring about to the improvement of business, I recommend the option of operations management as the best solution to be applied. This is for the reason that the process that is in need of improvement is the problem of performance of the employees. In this regard, this approach is open for controlling, designing and re – designing how the problem of performance among the employees can be addressed. This is in order for them to provide the most efficient service that can be offered among the customers. Likewise, this approach ensures that the organization is operating at its best in order to perform its most efficient functioning through utilizing only its human resource, which happens to be the most important resource in any organization. Conclusion The performance management as a process has its problem areas. Its shortcomings come basically from the fact that employees may possibly not working at its best. That is to say, the human resource is not performing as aligned with the goals of the organization. Through the implementation of operations management as a solution to improve the performance of every employee so that the business can perform at its most efficient and successful function. What can be ensured is that business can be improved. Likewise, without making additional investments but just utilizing and ensuring that the employees will perform their very best, it is guaranteed that there is no extra investment needed. In addition to that, since the performance of the employees will be aligned with the company’s goals and objectives, it is expected that there are more customers who will be satisfied with the service and performance of each employee. If this process will be sustained, such will ensure a positive outcome for the business in terms of financial gains for the long – term. References Aspect Software, Inc. (2012). Insight on: Performance management tools that drive action, not just reports. Retrieved from http://www.aspect.com/Documents/Papers/Performance-Management_Tools-that-Drive-InsightOn_WP.pdf Daniels, A.C., and Daniels, J.E. (2004). Performance management: Changing behavior that drives organizational effectiveness (4th Eds.). Performance Management Publications. Dooren, W.V. (no date). Better performance management: Some single and double loop standards. Retrieved from http://www.lafollette.wisc.edu/publicservice/performance/van%20dooren%20Better%20Performance%20Revised%20WVD.pdf Harrington, H.J. (1991). Business process improvement: The breakthrough strategy for total quality, productivity and competitiveness. McGraw-Hill. Krafcik, John F. (1988). Triumph of the lean production system. Sloan Management Review 30 (1): 41–52 Mark, K. and Nayyar – Stone, R. (2002). Assessing the benefits of performance management in Eastern Europe: Experience in Hungary, Albania, and Georgia. Washington, D.C.: The Urban Institute. Retrieved from http://unpan1.un.org/intradoc/groups/public/documents/NISPAcee/UNPAN004371.pdf Pollitt, C., and Bouckaert, G. (2004). Public management reform: A comparative analysis. Oxford: Oxford University Press. Regenesys (2011). 10 reasons why performance management fails and how to remedy them. Retrieved from http://regenesys.co.za/2011/03/10-reasons-why-performance-management-fails-and-how-to-remedy-them/ Samson, D. & Singh, P.J. (2008). Operations management: An integrated approach. Cambridge University Press. Snee, R.D. (1999). Why should statisticians pay attention to six sigma? Quality Engineering 12(3): 100-103. Snee, R.D. (2002). The project selection process. Quality Engineering (September): 78-80 Yosie,T.F. & Herbst,T.D.(1998). Using stakeholder processes in environmental decision making. Retrieved from www.gdrc.org/decision/nr98ab01.pdf Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Business Process Improvement Essay Example | Topics and Well Written Essays - 1250 words”, n.d.)
Retrieved from https://studentshare.org/management/1455597-action-research-project-operation-mangement
(Business Process Improvement Essay Example | Topics and Well Written Essays - 1250 Words)
https://studentshare.org/management/1455597-action-research-project-operation-mangement.
“Business Process Improvement Essay Example | Topics and Well Written Essays - 1250 Words”, n.d. https://studentshare.org/management/1455597-action-research-project-operation-mangement.
  • Cited: 1 times

CHECK THESE SAMPLES OF Business Process Improvement

Benchmarking for Air Export Procedure in Thailand

Running head: Benchmarking for Air Export Procedure in Thailand: Business Process Improvement [Insert Surname] [Course] [College] [Tutor] [25th February, 2011] Business Process Improvement Context: I.... hellip; Business Process Improvement Tools i.... Through Business Process Improvement, Thailand will be able to approach its fundamental progression more analytically in order to accomplish more proficient results in air export....
7 Pages (1750 words) Literature review

Business Process Improvement: The Case of Pizza Hut

Business Process Improvement is the idea of changing the business processes with the goal of improving the performance of the organization.... In this assignment, the aim is to propose a Business Process Improvement measure for a cafe producing pizza (Pizza Hut) and show how this will improve profitability or not.... Improvements can be done through new technology, use of statistical controls, enhanced business process efficiency, effectiveness and so on....
4 Pages (1000 words) Coursework

Argoss Shopping Design and Supply Chain

Logistics and Operations Management: Argos's Shopping Design and Supply Chain Abstract Chapter 1: Introduction The operational processes of the business organization are those which most directly contribute to the value creation proposition of the firm.... There are many activities undertaken by business companies which are important for it to survive, such as accounting, office management, repair and maintenance, and so forth....
19 Pages (4750 words) Essay

Supplier Selection and Business Process Improvement

In recent years supply chain management (SCM) has received a great deal of trade press and academic attention.... For many chief executive officers (CEO) the time has come to shift attention to their supply base and embrace the principles of SCM.... The resource-based approach to strategic management suggests that competitive advantage can be found in the diverse resources and capabilities a firm controls....
14 Pages (3500 words) Essay

Six Sigma: A Business Process Improvement Method

The Quasar brand of TV sets was then the… In addressing the problem, the Japanese initially considered a quality improvement approach they had devised themselves called total quality management QM), but this was decided to be inappropriate for the problem at hand because its activities were exclusive to a firm's quality department and a few industrial engineers.... This was how the Six-Sigma process of quality improvement came into existence, whose use, objectives and benefits are discussed in this paper....
5 Pages (1250 words) Essay

To-Be Process Flowchart and Paper

Misiewicz (2010) talks of three phases that can help in cost reduction through Business Process Improvement.... Cost reduction through Business Process Improvement and procurement for the Service Industry.... This study therefore focuses on the exploration of the cost category of process improvement to be adopted by the process improvement (Cost) Number) May 16, (Faculty) process improvement (Cost) The to-be process in the previous discussion about lean strategy in the Boeing Company addressed the cost category of process improvement....
2 Pages (500 words) Essay

Benchmarking for Air Export Procedure in Thailand

This article “Benchmarking for Air Export Procedure in Thailand" will look at some of the Business Process Improvement tools, that Thailand can incorporate in it air export in order to realize the best results.... Business Process Improvement (BPI) tools are methodologies that permit people to develop into being more proficient in their processes.... Among the BPI tools that are commonly utilized by many business organization include; Business Process Improvement (BPI) tools are methodologies that permit people to develop into being more proficient in their processes....
6 Pages (1500 words) Literature review

Process Model, and ERP Implementation

For example in business, the firm's process model is known as the business process model.... For example in business, the firm's process model is known as the business process model.... In this goal also aims at looking at the way a process has been performed and ascertain the improvement that ought to be done to increase the efficiency (Reiter, Stahlmann & Nithe, 1999).... … University AffiliationProcess modelIntroduction The term process model is often used in various contexts....
11 Pages (2750 words) Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us