StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Hospitality Management - Essay Example

Cite this document
Summary
The conglomerate maintains literally thousands of well-known hotel brands catering to both the elite customer and the middle class traveller offering a wide variety of services…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER94.6% of users find it useful
Hospitality Management
Read Text Preview

Extract of sample "Hospitality Management"

Download file to see previous pages

se international portfolio requires a dynamic leadership and operational team who are well-versed in contemporary theories of consumer behaviour and are able and willing to respond to the needs of fluctuating market preferences. With the aforementioned in mind, it would appear that Hilton Hotels must actively scrutinise the internal and external market environment, determine their internal capacity to fulfill these identified service requirements and deliver on the promise of providing excellence in all aspects of business; both domestic and foreign.

Being able to deliver on such promises requires a sophisticated team of service professionals, suggesting that Hilton brands must provide adequate training and development programmes geared toward service excellence and create quality systems to deliver these services and to respond to issues of service recovery to gain customer loyalty. Such systems require a flexible leadership team who remain focused on continuous improvements in the hotel industry. This project focuses on three specific elements which currently exist at Hilton Hotels, including their training and development systems, the inter-connected nature of staff behaviours and customer interaction as well as an analysis of the systems currently in place to manage issues of service failure and subsequent service recovery.

Brand and service differentiation are two primary strategic objectives of Hilton Hotels, which involves creating the perceptions of high-quality facilities uniquely tailoured to fit the needs of a diverse consumer market. Hilton maintains a wide variety of four-star accommodations across much of Europe and North America, as well as less-affluent facilities designed for the busy traveller or family-oriented tourist. As the majority of Hilton brands are full-service facilities, including restaurant, banquet and conference catering and regional tourism packages, this would suggest that Hilton employees are fully interactive in virtually all

...Download file to see next pages Read More
Tags
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Hospitality Management Essay Example | Topics and Well Written Essays - 4000 words”, n.d.)
Hospitality Management Essay Example | Topics and Well Written Essays - 4000 words. Retrieved from https://studentshare.org/miscellaneous/1543861-hospitality-management
(Hospitality Management Essay Example | Topics and Well Written Essays - 4000 Words)
Hospitality Management Essay Example | Topics and Well Written Essays - 4000 Words. https://studentshare.org/miscellaneous/1543861-hospitality-management.
“Hospitality Management Essay Example | Topics and Well Written Essays - 4000 Words”, n.d. https://studentshare.org/miscellaneous/1543861-hospitality-management.
  • Cited: 0 times

CHECK THESE SAMPLES OF Hospitality Management

Foundation Degree Hospitality Management

In simple definition, ration analysis refers to the process by which the figures are quantified in order to understand business performance in terms of financial and operational management.... In simple definition, ration analysis refers to the process by which the figures are quantified in order to understand business performance in terms of financial and operational management....
3 Pages (750 words) Essay

Hospitality Management - Front Office

Key concepts in Hospitality Management.... International encyclopedia of Hospitality Management.... Hospitality Management accounting.... Hospitality Management accounting.... International encyclopedia of Hospitality Management.... Key concepts in Hospitality Management.... It is with the background of the dynamics involved at the front office in its management efforts that appropriate financial measurement tools must be used....
3 Pages (750 words) Essay

Establishment of Hospitality Management Center

Hospitality Management is a sector which has existed since time immemorial and has since then grown greatly.... The Hospitality Management sectors like the Food Management and Operations, entertainment management, tourism, hotel management, event management and lodging operations have also been instrumental in providing job opportunities both locally and internationally and this to a great extent has contributed to the growth of economies and hence improved standards of living....
10 Pages (2500 words) Assignment

Contemporary hospitality management

In the paper “Contemporary Hospitality Management” the author analyzes Hospitality Management, which is a vast field of study.... It deals with the management of hotels, restaurants, travel agencies, events, transport and other areas.... hellip; The author states that the hospitality industry has a number of organizations which offer food service, accommodation, travel, entertainment etc.... This concept is being increasingly used in all industries and has made a huge impact in the hospitality industry as well....
12 Pages (3000 words) Essay

Hospitality Management Industries

hey are… In the coming decade, the consumer will be looking for resorts encircled by attractions and tourist sites, shopping malls and entertainment joints, Hospitality Management industries Resort consumers are unique people with varied tastes and preferences and are an integral part of the tourism industry since they are known to be people who love finest hotels and restaurants, enjoy a spectrum of luxury resorts, diverse cultures and fine Eco-lodges.... The results showed resorts must use and develop a management bank to tackle the diversity of the market place and employ it....
2 Pages (500 words) Essay

Hospitality Management Industries

His sparkling ideas about Hospitality Management revolutionized the Hospitality Management industry and since the s 14 December Hospitality Management Industries Isadore Sharp Isadore Sharp is a Canadian businessman knownfor his revolutionary ideas that he brought in the Hospitality Management industry.... His sparkling ideas about Hospitality Management revolutionized the Hospitality Management industry and since the inception of Four Season Hotels and Resorts, this industry has entered into a new era of revolution....
2 Pages (500 words) Essay

Introduction to Hospitality Management

The paper entitled 'Introduction to Hospitality Management' gives detailed information about hospitality which started as a result of the emergence of hotels, which originated in medieval Europe monasteries where hospitality was offered to travelers.... hellip; The main aim as to why hospitality was offered is to give the visiting pilgrims a place they could consider home.... The meaning of the word 'hospitality' can be described as an act of offering kindness in matters relating to looking after the needs of customers....
1 Pages (250 words) Essay

Responsible Hospitality Management

This literature review "Responsible Hospitality Management" presents corporate social responsibility that has different meanings to different people.... In the last few decades, the tourism and hospitality industry has emerged as one of the leading industries in the global economy (Deale, Nicholas, and Jacques, 2009).... Nevertheless, many hospitality businesses have been condemned for neglecting their responsibility towards the community, employees, and the environment (Porters and Kramer, 2006)....
11 Pages (2750 words) Literature review
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us